I’ll start this by saying, that no, you’re NOT always right.
So I’m a bartender in Central London. It’s a great bar, busy and some friendly people come in. But there are some who are just so down right difficult and it makes me question who raised them.
Yesterday was the most frustrating close I’ve ever had to encounter. Every bar has a system right? Like when to start packing things away, when to start cleaning, all of which leads up to closing which has a time. Our bar has three levels, the terrace, the main bar and the cellar bar. In order to maintain order, we close both the terrace and cellar bar at 10pm in order to give us time to clean it as we close the whole bar at 11pm.
We’re always busy on a Friday, both the bar and the cellar bar was packed. At 10pm I had the task to chase them all to the main bar just because its procedure; and here’s is where the drunk, obnoxious, rude and arrogant customers step in and try to disturb our process.
“Why you kicking us out so early?”- not kicking you out, just moving you all to the main bar.
“We spend money here, we give you business”- ye, that’s fair enough but what can I do but follow procedure?
“You’re only doing this so you can close early and go home”- half true, but no, its so when you all leave here, we don’t have to struggle to clean the mess you all leave behind.
I don’t know where some customers get this mentality that just because they spend money at a certain place, they think we then owe them something, apart from great customer service that is. But it’s like, come on guys, why so arrogant? What makes you think you can enforce your customer status and mistreat the workers? Don’t you feel bad about your behaviour? I tried my best being nice and just keep going, yet these people just kept putting up a fight and refusing to leave.
You know, being a decent human being is being respectful of everyone, no matter who they are, no matter their job, no matter what, it’s just respecting them for trying to do something with themselves for a living. You shouting “We’re gonna give you a bad review on YELP” just because we were trying to do our job as nice as we could (even though y’all didn’t deserve it) doesn’t help any situation.
Yes, the saying “the customer is always right” may be correct, but it doesn’t stretch that far. Sometimes you’re wrong, sometimes you have to listen, sometimes you even have to humble yourself in order to see the person trying his best to do his job. It’s not hard to be respectful, well maybe it is in this day and age. However, just think about your actions before going through with it. We like y’all for bringing us business, but as much as we’re trying to keep a hundred other people happy, you gotta be understanding of our situation and respect out process.
Any-who, that is all I have to say. Be kind. Be Humble; but most of all, be respectful.